Everything to know about esim's

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An eSIM is a digital SIM that allows you to activate a cellular plan without having to use a physical SIM.

Apple iPhone Xs,Apple iPhone XS Max,Apple iPhone 11,Apple iPhone 11 Pro, Apple iPhone 11 Pro Max,Apple iPhone SE (2nd generation),Apple iPhone 12 Mini,Apple iPhone 12,Apple iPhone 12 Pro,Apple iPhone 12 Pro Max,Samsung Galaxy Z Flip,Samsung Galaxy Fold,Samsung Galaxy Note 20 Ultra 5G,Samsung Galaxy Note 20,Samsung Galaxy Z Fold 2,Samsung Galaxy S21 5G,Samsung Galaxy S21+ 5G,Samsung Galaxy S21 Ultra 5G,Samsung Galaxy S20,Samsung Galaxy S20+,Samsung Galaxy S20 Ultra,Google Pixel 3,Google Pixel 3 XL,Google Pixel 3A,Google Pixel 3A XL,Google Pixel 4A,Motorola Razr,Motorola Next Gen Razr 5G

With an eSIM compatible mobile device, you can get data connectivity wherever you are and you’ll get connected to the Internet within minutes.

It depends on the bundle you have purchased

On iOS:

• Go to Settings on your device
• Go to Cellular/Mobile Data
• Select your eSIM under Cellular/Mobile Data Plans
• Go to Cellular/Mobile Data Network
• Type the new APN settings in the Cellular/Mobile Data APN field as written in the eSIM installation details (all lower case, all one word)
• You can leave the other fields blank 

On Android:

• Go to Settings on your device
• Go to the Network & Internet section
• Go to Mobile Networks
• Go to Access Point Names
• Type the new APN settings as written in the eSIM installation details (all lower case, all one word)
• You can leave the other fields blank

Yes,You can delete your eSIM profile by going to your cellular settings and locating the line (eSIM profile) you want to delete.

The number of eSIM profiles you can download depends on your phone, but you can only use one eSIM profile at a time.

An eSIM profile is a virtual profile that stores user’s subscription and network settings.

You can attempt to download it again by scanning the QR code. For more assistance, please contact customer care.

If your eSIM fails to download, please make sure that you are connected to the internet and try again. If this doesn’t work, please contact customer service team

If you delete a valid eSIM order, the data plan can’t be used anymore.

No, One QR Code will contains one e-sim profile. You cannot activate e-sim using same QR Code

On Android:

• Go to Settings on your device
• Go to the Network & Internet section
• Go to Mobile Networks
• Go to Access Point Names
• Type “+” or “ADD”
• Type the new APN settings as written in the eSIM installation details (all lower case, all one word)
• Tap save
• Leave the other fields blank 

On iOS:

• Go to Settings on your device
• Go to Cellular/Mobile Data
• Select your eSIM under Cellular/Mobile Data Plans
• Go to Cellular/Mobile Data Network
• Type the new APN settings in the Cellular/Mobile Data APN field as written in the eSIM installation details (all lower case, all one word)

On iOS:

• 1. Go to My eSIMs to find your Manual Installation details via the app or the website.
• Go to Settings on your device
• Go to Cellular/Mobile
• Add Cellular/Mobile Plan
• Select Enter Details Manually. You will be asked to enter:
  SM-DP+ Address
  Activation Code
  Confirmation Code(if available)
• Turn on your eSIM under Cellular/Mobile Plan
• Select your eSIM for Cellular/Mobile data
• Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
• Set up an APN(access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details 

On Android:
Go to My eSIMs to find your Manual Installation details via the app or the website

• Go to Settings on your device
• Tap on Network & Internet
• Tap the Add icon next to Mobile Network
• Tap Next when asked, “Don’t have a SIM card?”
• Tap Enter Code Manually. You will be asked to enter the QR code information *Turn on your eSIM under Mobile Network
• Enable Mobile data
• Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
• Set up an APN(access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details

Please make sure:

• You have a good network or WiFi connection 
• The eSIM has not been added before 
• Try adding the eSIM manually while connected to a good network connection.
• Go to My eSIMs to find your Manual Installation details via the app or the website 

1. Go to My eSIMs to find your Manual Installation details via the app or the website 

• Go to Settings on your device
• Go to Cellular/Mobile
• Add Cellular/Mobile Plan
• Select Enter Details Manually. You will be asked to enter:
  SM-DP+ Address
  Activation Code
  Confirmation Code(if available)
• Turn on your eSIM under Cellular/Mobile Plan
• Select your eSIM for Cellular/Mobile data
• Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
• Set up an APN(access point name

Speed is dependent on coverage, congestion, or prioritization of the local carrier. 

• If you are experiencing slow network speeds, please try to:
• Turn off 4G/LTE for 3 minutes before enabling it again
• Restarting your device
• If you are experiencing slow network speeds after completing the above, please try Set your device to 3G only